Privacy Policy
Last Updated: 05-12-2024
Please read this Privacy Policy (“Policy”) carefully and fully before using our Services.
OpenLedger operates as a decentralized infrastructure platform integrating blockchain technology, artificial intelligence, and tokenized ecosystems. This Privacy Policy governs your access to and use of the Services provided by OpenLedger Foundation, a foundation company incorporated in the Cayman Islands, along with its affiliated entities (collectively referred to as “OpenLedger,” “we,” “us,” or “our”). We are committed to safeguarding the privacy of individuals who interact with our websites, applications, and related services (collectively, the “Services”). This Privacy Policy explains the types of information we collect, how we use it, and the circumstances under which we may share it. For the purposes of this Privacy Policy, “information” means any data that identifies, or can reasonably be linked to, an individual. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
We do not sell or otherwise monetize your personal information. We endeavour to ensure that the information that you submit to us remains private and that it is used only in accordance with this Policy. If you have any questions about our privacy practices, please contact us at support@openledger.com.
Information That We Collect
- Personal information you provide us directly.
We collect personal information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the Services. Providing this information is voluntary but may be necessary in certain cases, such as for account registration. In such cases, if the information is not provided, OpenLedger may not be able to provide the user with the requested Services.
Examples: name, email address, wallet address.
- Personal information we collect automatically.
We use typical tools and technologies to automatically collect information from your devices while you navigate our Services or interact with emails we send. For more details see our Cookie Policy.
- Personal information we collect from third parties.
We may collect personal data from third-party sources such as authentication partners and public databases for user authentication and marketing activities, where permitted by law.
- Communication information.
When you communicate with our customer support, we may collect and store the content of those communications to address your queries and improve our Services.
Use of Your Personal Information
We use the personal information that we collect to provide you with functionality, features, and communications available through the Services and to enable us to manage, maintain, and develop our operations. Specifically, we may use your personal information to:
- Provide, operate, and improve our Services, including facilitating transactions and payments.
- Personalize your experience by offering relevant content and recommendations.
- Understand how our Services are used, conduct research and develop new features.
- Communicate with you to respond to inquiries, provide updates, and deliver promotional materials per your preferences.
- Operate and maintain the OpenLedger Network, assess IP address quality and uptime, and facilitate access to public web data.
- Detect, investigate, and prevent fraudulent or unauthorized activities, and address security concerns.
- Comply with laws and enforce our Terms of Service.
- Generate anonymized or aggregated data for lawful research and reporting purposes.
- Resolve issues and improve customer support.
Promotional and Transactional Communications
As part of the Services, you will receive transactional communications about your account and activities. You may opt out of promotional messages but will still receive service-related communications necessary for account management and security (e.g., security alerts, legal updates).
Aggregate Data
We may disclose aggregated, non-personal information that does not directly identify you with third parties such as partners, service providers, vendors, and content providers.
Retention of Personal Information
We do not keep your personal information forever. We retain personal information for as long as reasonably necessary to complete our dealings with you or as required by law, whichever is longer. Retention periods vary by data type and legal requirements. After applicable retention periods, we delete personal information; where deletion is technically infeasible we take measures to prevent further use of that data.
Links to Other Networks
Our Services may link to or interoperate with third-party services. Such third parties may collect or access information when you use or authorize them. Their use of that information is governed by their privacy policies — we do not control third-party practices and encourage you to review their policies.
Security and Protection of Personal Information
We maintain commercially reasonable physical, technological, and procedural safeguards appropriate to the sensitivity of personal information. Please notify us immediately of any incident involving loss of or unauthorized access to personal information related to your use of the Services.
Your Rights Related to Your Personal Information
Depending on your jurisdiction (e.g., GDPR in the EU / EEA), you may have rights including access, correction, erasure, restriction, objection, portability, and withdrawal of consent. To exercise these rights, contact us using the grievance information below. We may require additional information to verify your identity. Where permissible by law, we will respond within one month or as required by applicable law.
Consent; Withdrawal of Consent
Unless you are based in jurisdictions requiring explicit consent (e.g., EEA, UK, BVI) or you advise otherwise, by using the Services you consent to the collection, use, and disclosure of personal information as set out in this Policy. Where explicit consent is required, you may withdraw consent at any time; withdrawal does not affect the lawfulness of prior processing.
Cookies
Please see our Cookie Policy for details about cookies and tracking technologies used on the dashboard and website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Check this page for updates regularly.
Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us at: privacy@openledger.com.
International Transfers
Your personal data may be transferred to other jurisdictions. Contact us for details about mechanisms used when transferring personal data out of your country.
How and Why We Use Personal Information
If you are based in the EEA, UK, or Switzerland, our legal basis for processing depends on the information and context. We also comply with the EU-U.S. Data Privacy Framework, its UK extension, and the Swiss-U.S. DPF where applicable.
Your Legal Rights (Summary)
- Request access to your personal data
- Request correction
- Request erasure
- Object to processing
- Request restriction of processing
- Request transfer (data portability)
- Withdraw consent
If you wish to exercise any rights above, please contact us as indicated in the Contact section.
This document is a representation of the Privacy Policy provided. For legal accuracy, please consult your counsel to tailor wording for jurisdiction-specific compliance and to replace placeholder contact points with the official privacy contact details.
| Purpose | Why We Do This | Categories of Personal Information | Legal Basis |
| Account Creation Provide, Maintain and Improve the Services | To Manage our relationship with you, including by assisting you to create an account, communicate with us, and provide you with the services that you request | User Data, User Data Feedback and Support Data, Customer Data | Contractual necessity Our legitimate interest to provide you product and Service updates and provide customer support |
| Responding to Support Queries | To respond to requests we receive from you, such as product demonstration requests or support requests | User Data Feedback and Support Data | Contractual necessity Our legitimate interest to provide you product and Service updates and provide customer support |
| Marketing Activities | To market our products and services to you and keep you informed about new updates, as well as follow up on prospective sales leads | Marketing and Communications | Data Our legitimate interest to provide you product and service updates, and information on any related products you may have purchased or shown interest in before |
| Security | To protect our website and products and ensure they are operational | User Data Feedback and Support Data | Our legitimate interest to ensure security and operations of our products and services |
| Business operations | For our business purposes such as data analysis, audits, product development, and expanding our business activities | User Data Marketing and Communications Data Feedback and Support Data | Contractual necessity Our legitimate interest to grow our business and ensure our products and Services are meeting customer expectations |
| Quality Assessment | Assess the quality of your IP address and determine the uptime associated with your IP address as part of the OpenLedger Network | Tech Data, Device and Usage Data | Contractual necessity |
| Network Operation | Support the OpenLedger Network by permitting OpenLedger to operate the Network to facilitate access to and use of web data from public websites. | Tech Data, Device and Usage Data | Legitimate Interests (specifically, our legitimate interest in operating the OpenLedger Network and our business to allow us to provide our products and services to our users and customers) |
| User Preference | Comply with your requests and preferences regarding your use of the OpenLedger Services and the manner in which we communicate with you | Account Data | Contractual necessity |
| Fraud Protection | Protect us against error, fraud, theft, and damage to the OpenLeder Services or our business or property | Account Data | Legitimate Interests (specifically, our legitimate interest in understanding how our users use the service to develop and tailor new features) |
| Evaluation | Conduct research, analysis, evaluation, and development activities to understand the way the OpenLedger Services are used and to improve the OpenLedger Services, OpenLedger Network, and our general operations, including with respect to the development of new products, services, and opportunities | Account Data | Legitimate Interests (specifically, our legitimate interests in preventing error, fraud, theft, and damage to our Services, business, and property) |
| Event and Webinar Registrations | To manage your registration for events and webinars we host, and send communications related to your event registrations | Marketing and Communications Data | Our legitimate interest to provide you with updates of relevant and upcoming events you may be interested in based on your participation in previous events. |
| Complying with our Legal Obligations | Where we believe it is reasonably necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of OpenLedger or other users, or (d) to protect OpenLedger’s or its licensors' rights, property, safety, or interest | User Data | Legal obligations Our legitimate interest to protect against misuse of our products and services, protect personal safety, and protect OpenLedger’s or its licensors rights, property, safety, or interest. |